Returns & Exchanges
At HOPWTR, we want you to love every sip. If you are not completely satisfied with your order, we offer a 30-day satisfaction guarantee to ensure you find your favorite flavor.
Contact Support
Reach out to our customer experience team at [email protected] within 30 days of your purchase with your order number and reason for the return.
Verification
Our team will review your request and, since we deal with perishable food products, determine if a return shipment or a direct refund is most appropriate.
Return Shipment
If a return is required, we will provide a prepaid shipping label for you to send any unopened cases back to our distribution center.
Refund Processing
Once your return is received or your claim is approved, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing